Warranty and Returns
WARNING: Our products may contain nicotine. Nicotine is an addictive chemical.
Disclaimer: Our products have not been evaluated by the Food and Drug Administration nor are they intended to diagnose, treat, cure, or prevent any disease or addiction. Information and statements made by Delmar Vapor Staff are for educational purposes and are not intended to replace the advice of your health care professional. By purchasing our products, you agree to use those products at your own risk. Under no circumstances will Delmar Vapor Lounge, LLC be held responsible or liable, directly or indirectly, for any loss or damage that is caused or alleged to have been caused in connection with use of, or reliance on any product sold by Delmar Vapor Lounge, LLC.
You understand that the use of Vaping and e-cigarette products involves a certain degree of risk that could result in injury, death or loss or damage loss to person or property. After carefully considering the risk involved. You hereby release and hold-harmless and waive any and all claims associated with this activity which you may have against Delmar Vapor Lounge, LLC its employees, officers, directors, agents, volunteers and members.
A Full Legal Disclaimer is posted in each retail outlet for your review.
WARRANTY AND RETURNS
Customer service is a top priority at delmarvapor.com. You may return defective items within 3 days of the received by date as indicated by your tracking information. All returns must be approved by our customer service team, therefore, be sure to contact us before sending any items back to our company. Items that we receive that have not been approved, will not be accounted for and will be properly disposed of.
Our policy covers any manufacturer defective items, dead on arrival items and items that do not appear as listed on the website. Items damaged by miss-use or improper care are not covered by our policy! If you received items that you do not know how to use, please feel free to contact us for proper care instructions and more in-depth information on your items. We are always happy to help.
For sanitary reasons and the overall safety for our customers and staff, we DO NOT accept returns of: atomizers, clearomizers, cartomizers, bottled liquid, drip tips, batteries, wick, wires and all CBD products.
Please note that return shipping is not pre-paid, therefore, you will be responsible for the return shipping cost. In addition, shipping and return shipping is non-refundable; unless we shipped you the wrong item(s). Should you receive the wrong item(s) or an item is DOA, a return label will be provided. Please return the merchandise within 30 days from the shipped date to our Returns address after contacting us.
Upon receipt of your return, our Returns Department will inspect and test your merchandise. If found defective, we will gladly send out a replacement of the original item(s) purchased, at no cost, as long as the merchandise is available. If the merchandise is not available, you will have the option of a store credit or a refund to the original form of payment used to make your online purchase. If during testing, we determined your merchandise is fully functional, we reserve the right to return the merchandise or issue a store credit.
Returns must include all parts that come with your item, this goes for starter kits and items that come as sets. If still available, please include the packaging that your item(s) came in.
All returns are subject to case by case exceptions. Please contact us if you are having a problem with your item(s) and we will do our best to help you.
All Innokin power units have a 90 day warranty and have the proceeding terms other than the timeframe.
How to return to delmarvapor.com:
Securely pack your merchandise in a box or envelope of your choice (you may also use the original package if possible). Please include your name, contact information and order number.
Mail your online returns to the following address: We recommend using a carrier service that provides tracking.
Delmar Vapor Lounge
C/O Returns
8374 Ocean Gateway #2, Easton, MD 21601
Please allow 10 days from the return shipped date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement.